Sylvie Iradukunda
Software Engineering Graduate | Aspiring Network Operations Center Trainee
Kigali, RW.About
Detail-oriented Software Engineering graduate with practical experience in network monitoring, system administration, and cybersecurity fundamentals, eager to leverage skills in data integrity, documentation, and basic troubleshooting as a Network Operation Center Trainee. Proven ability to support network health monitoring, assist with incident handling, and maintain critical network documentation in dynamic technical environments.
Work
Zipline
|HUMAN VACCINE SCALE-UP INTERN (SALES & PARTNERSHIPS)
Kigali, Kigali, Rwanda, Rwanda
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Summary
Spearheaded data integrity and operational support for national healthcare delivery expansion, ensuring precise data collection, validation, and comprehensive reporting.
Highlights
Validated 250+ GPS coordinates, enhancing routing accuracy and reducing operational deployment errors for national healthcare delivery operations.
Supported deployment planning for over 200 health facilities by meticulously verifying location data, delivery site information, and documentation requirements.
Coordinated and supported training documentation for 257 health posts, ensuring strict adherence to standardized workflows and operational compliance.
Assisted cross-functional teams in maintaining accurate operational records and facilitating data-driven decision-making through structured reporting.
Ensured data integrity and operational compliance by strictly adhering to documentation standards across all initiatives.
ALX
|CUSTOMER SERVICE SUPPORT
Kigali, Rwanda - Kigali, Rwanda
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Summary
Provided critical support to learners, meticulously tracking progress and coordinating activities to ensure timely milestone achievement and effective communication.
Highlights
Monitored and tracked learner progress, contributing to a 100% on-time completion rate for critical milestones.
Coordinated complex teamwork and project activities, ensuring clear communication and seamless collaboration across all stakeholders.
Utilized strong problem-solving and task management skills to resolve issues efficiently and generate comprehensive progress reports.
TransPerfect
|REMOTE DATA CONTRIBUTOR
Remote, N/A, N/A
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Summary
Contributed high-quality voice prompts for machine learning training datasets, ensuring data accuracy and consistency under stringent guidelines.
Highlights
Recorded and submitted a high volume of voice prompts, directly contributing to the development of advanced machine learning training datasets.
Adhered strictly to project guidelines, ensuring 100% data quality and consistency for critical machine learning initiatives.
Maintained exceptional accuracy and attention to detail in repetitive quality assurance workflows, upholding project integrity.
RwandaNOG
|NETWORK & SYSTEMS ADMINISTRATION TRAINEE
Kigali, Kigali Province, Rwanda, Rwanda
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Summary
Provided essential support for network monitoring and infrastructure, gaining hands-on experience in a live technical environment.
Highlights
Actively assisted with 24-hour network health monitoring and alarm reporting, utilizing surveillance tools to ensure network availability.
Collaborated with technical teams on basic troubleshooting and system administration tasks, contributing to network stability.
Applied best practices in network performance tracking and reporting, supporting the maintenance of NOC technical documentation.
Education
Adventist University of Central Africa
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Bachelor's Degree
Software Engineering
Certificates
Certified Ethical Hacker (CEH)
Issued By
N/A
Network Monitoring and Management (RICTA)
Issued By
RICTA
Linux Essentials
Issued By
N/A
Offensive & Defensive Security - SheCanHack Program
Issued By
N/A
Coding Hub Certificate
Issued By
Evolvis Ltd
Skills
Technical Skills
Network Monitoring, System Administration, Cybersecurity Fundamentals, Networking Concepts, Linux, VSAT, Wireless Broadband Systems, Cisco (inferred), Huawei (inferred), Juniper (inferred).
Operations & Data Management
Data Collection, Data Validation, Technical Documentation, Reporting, IT Compliance, Risk Management, Operational Compliance, Quality Assurance, Incident Tracking, Alarm Reporting.
Soft Skills
Problem Solving, Analytical Skills, Communication (Verbal & Written), Teamwork, Time Management, Proactive Approach, Attention to Detail, Integrity, Customer Support.
Languages
English
Fluent
French
Conversational
Kinyarwanda
Native